Most people know what it feels like to be stuck in limbo somewhere between departure and destination. Even if your journey was perfectly planned, there are so many things that can easily go awry and impede your progress. In Dear American Airlines, that agonizing stasis is symptomatic of much more than an airline’s incompetence or a missed connection. It characterizes the 53 years that Benjamin R. Ford has been living and drawing breath.
While en route from New York to Los Angeles, Bennie’s flight is abruptly canceled. Even though the sky is bright and the clouds look picturesque, rather than ominous, American Airlines claims foul weather has interfered with the scheduled flight. As a consequence, Bennie finds himself trapped in Chicago’s O’Hare airport with no way out. But he does have a pen, some paper, and the desire to complain to American Airlines.
The entirety of Jonathan Miles’s poignant and humorous novel is written in the form of a letter of complaint. At first, Bennie’s explicit goal is to write and get his ticket refunded. As the letter progresses, however, it becomes quite clear that a check from American Airlines will not resolve Bennie’s existential crisis.