COVID-19 FAQs

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• General Questions

  Is the library answering the phones? , collapsed

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  How does curbside holds pickup work? , collapsed

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  How do holds work now? , collapsed

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  Will fines accrue during reduced hours? , collapsed

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  I just placed a hold and it says my items are available. Can I pick them up now? , collapsed

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  I returned my books, so why are they still showing as checked out? , collapsed

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  Why have my holds been in transit for weeks? Why can’t I pick them up yet? , collapsed

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  What is the status of my ILL? , collapsed

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  How do I return library materials/interlibrary loans? , collapsed

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  What steps are you taking to ensure books are distributed safely? , collapsed

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  When will you accept donations? , collapsed

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  Is Books-by-Mail available during library closures? , collapsed

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  Is the Talking Books service available during library closures? , collapsed

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  Is wifi available? , collapsed

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  How do I return an oversized item or one that cannot be returned to the book drop? , collapsed

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  When can I pick up my Winter Reading mug/Facebook giveaway prizes? , collapsed

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  How do I return my Book Group in a Bag? , collapsed

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  How do I suggest a title for purchase? , collapsed

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  I have a card, but can't find it. What do I do? , collapsed

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  Can I get a library card if I don't have one? , collapsed

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