COVID-19 Resources

COVID-19 Resources

FAQs

  • Customers can call the library at 540-372-1144 or 804-472-3820 during Library Express and Curbside Pickup hours. Staff can answer research questions, including Virginiana and Law Library, provide reading recommendations, and answer questions about services. Customers can also contact the library through email or chat at librarypoint.org/ask.

  • Curbside pickup of holds is now available at most CRRL locations. See this post for information on managing your holds.

  • You can now place new holds on physical materials, and receive them through Curbside Pickup. To ensure that you get the materials you really want, you can Manage Your Holds, and if your pickup location is not a branch offering curbside pickup, you can Change Your Holds Pickup Location.

  • No. Your items should not accrue any overdue fines during this time; if they do, contact us, and we will gladly waive them. Thank you for your patience.

  • To ensure everyone’s safety, small teams of staff are working a modified schedule in the branches and are processing a large number of holds, returns, and curbside deliveries while maintaining appropriate social distancing and quarantining materials. Though your hold may be showing it is available because it is on the shelves at your branch, it must be pulled by a staff member in the order hold requests are received while following safety measures. 

    You can make a Library Express appointment to pick up your items, or wait for them to be pulled for curbside pickup, at which time you will receive an email notifying you your item is ready for curbside pickup.

    We appreciate your continued patience.

  • Books and other materials retrieved from bookdrops are quarantined before they are handled again. In addition, we are processing a large volume of returns while operating with reduced staff and hours to ensure staff and customer safety. This means there may be a week or more between the time you drop off your materials and when they are showing as checked in. Your items should not accrue any overdue fines during this time; if they do, we will gladly waive them. Thank you for your patience.

  • Books and other materials retrieved from book drops or sent between branches are quarantined before they are handled again. In addition, staff are working in small teams with a modified schedule to ensure everyone’s safety. Due to these safety measures, combined with a large volume of materials being processed daily, transit times are longer than usual. You will receive an email when your item is available for pickup during a Library Express visit or curbside pickup, and we appreciate your continued patience.

  • Interlibrary loans can take 3-6 weeks, depending on the availability of the item.

    For status inquiries, please contact the Interlibrary Loan Assistant, Shanna Love at:
    Email: ill@crrl.org
    Phone: 540-372-1144 ext. 7053

  • Returns are accepted during Library Express hours, and 24/7 via bookdrops. However, Interlibrary Loans must be returned to a staff person either in the library branch or at curbside pickup.

    Due to safety protocols, it may take a week or more for returned items to show as checked in. Late fees will not accrue.

  • Books and other materials retrieved from book drops are quarantined before they are handled again. Materials sent from one branch to another are also quarantined. Staff wear a face mask and gloves to check out materials, bag them, and deliver curbside to your car. Customers picking up materials curbside are provided with additional instructions on sanitizing books and other library materials if desired.

Internet Access During COVID-19 Pandemic

Library wifi is still available and many Internet Service Providers are offering specials to keep people connected.

Meal Resources for Families

Although schools are closed due to the COVID-19 pandemic, school districts and community resources are providing meal assistance.

Where to Get Financial Help During COVID-19

The COVID-19 pandemic is having profound economic impacts on people in our community. These resources may help.

Talking to Children

Talking to Children About the Coronavirus (COVID-19)

During social isolation children may be anxious. These resources can help parents talk with their children about the coronavirus.

LibraryPoint.org Guide

Not familiar with using our LibraryPoint.org website? This guide will walk you through some basic features.
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